Owner dashboard and reporting
The firm owner sees calls, speed to answer, open work by service level, workload, QA trends, attorney leverage and capacity, with scheduled reports and audited exports.
Owner dashboard
IllustrationCalls answered and missed
Speed to answer
Open work by service level
Workload by attorney
QA trend
Attorney leverage
Shapes only. The dashboard shows your firm’s own figures, computed from what happened in the product.
§ 1Owner dashboard and reporting
Firm metrics
Every figure on the owner dashboard is computed from what actually happened in the product: calls answered, missed and abandoned, speed to answer, new and existing client contacts, appointments, open work by service level, matter and attorney workload, and QA trends.
§ 2Owner dashboard and reporting
Attorney leverage and capacity
Attorney leverage measures the lawyer’s share of the work: attorney touches and minutes per matter-month against support minutes, work and client calls resolved without attorney intervention, unplanned interruptions, and how long decisions wait. Capacity forecasting reads real queues and staff eligibility to recommend coverage.
§ 3Owner dashboard and reporting
Reports and exports
Reports can be scheduled and delivered, exports are audited, and client satisfaction surveys collect feedback after the interactions your firm chooses.
- Scheduled reports
- Audited exports
- Client satisfaction surveys
- A usage ledger and subscription view
§ 4Status
What is in the product today.
Each capability on this page, with its status. Not available yet means exactly that: it is not offered today.
- In product
An owner dashboard, attorney leverage, capacity forecasts, scheduled reports and audited exports.
- In product
A usage ledger and a subscription view for the firm owner.
You practice law. We run the operating system around you.
See how LegalBook would run your front office and case operations, with a plain account of what is available today and what is not.
LegalBook is not a law firm. It gives no legal advice and forms no attorney-client relationship. Your attorneys supervise all legal work.